Praveen Kumar Pathak
Senior Technical Engineer | Technical Lead | IT Infrastructure & Support | IT Operations Lead | Team Management | Service Delivery | Infrastructure Optimization
- Role
- Senior Technical Engineer at Hitachi Systems India Pvt Ltd
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Praveen Kumar Pathak
Senior Technical Engineer with hands-on experience in IT Infrastructure, Operations, and…
Experience
Senior Technical Engineer
Feb 2025 — Present · Bhopal, IN
IT Operations Lead | Team Management | Service Delivery | Infrastructure Optimization:Experienced IT Operations Lead with a proven track record of managing a team of 14 engineers toensure seamless day-to-day IT operations. Skilled in incident, problem, and change managementusing ITSM platforms such as ServiceNow, Freshservice, and Zendesk. Adept at handling L1/L2escalations, minimizing downtime, and accelerating issue resolution.Key contributions include:• Team Leadership & Development: Mentored junior engineers through on-the-job training,fostering skill enhancement and team growth.• ITSM & Reporting: Generated performance metrics and incident trend reports using Excel;delivered MIS dashboards and RCA documentation to senior management.• Infrastructure & Security: Implemented Office 365 and endpoint security configurations (TrendMicro, Zscaler); standardized patch management processes ensuring compliance across all endpoints.• Process Optimization: Documented IT processes and created knowledge base articles to supportcontinuous improvement and operational efficiency.• Vendor & Asset Management: Coordinated with vendors and cross-functional teams for effectiveIT support; managed the full lifecycle of IT assets including allocation, tracking, and procurementplanning.• Remote Support & Service Excellence: Administered remote support tools (ManageEngine) andpromoted a culture of accountability, collaboration, and high-quality end-user service.
Education
Barkatullah University, Bhopal
Bachelor's degree
2015 — 2018
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