Praveen Karunakaran
Sales Operations Manager | Deal Desk | Revenue Operations | Renewal Management | Process Improvement | ServiceNow
- Role
- Sales Operations Manager at ServiceNow
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Praveen Karunakaran
I have 10+ years of experience in Sales Operations, covering renewals, license review, deal desk support, and customer success operations in enterprise SaaS environments.At ServiceNow, I manage a renewal pipeline of $800M+ with a 98% conversion rate, handling around transactions a year. I built the License Review function from the ground up, led a team of 6 analysts, and work closely with Legal, Finance, Deal Desk, and Order Management on a daily basis.I also worked with the team to introduce AI-based automation that simplified routine renewal requests into a one-click process — which freed up a significant amount of time from manual work and let the team focus on what actually needed attention.Before ServiceNow, I spent close to 3 years at Dell EMC in Sales Operations handling quoting, CRM management, and post-warranty renewals.I like clean processes, clear ownership, and getting things done without overcomplicating them.
Experience
Sales Operations Manager
Sep 2024 — Present · Bengaluru, IN
Education
AAKASH INTERNATIONAL BUSINESS MANAGEMENT COLLEGE
Bachelor’s Degree, Business Administration and Management, General
2013 — 2016
East West College of Management - India
High School Diploma, Computer Science
2010 — 2012
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