Praveen Ramalingam
Placement Manager @International School of Management Excellence
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WORK HISTORY
Placement Manager @International School of Management Excellence
Bengaluru, IN
Student Placements & Industry Relations
EDUCATION
University of Madras
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT PRAVEEN RAMALINGAM
An empathetic Leader with over 22 years of experience in Client Relationships, Business Growth, Customer Service Operations, Sales & Operations, Training & Development, Institutional Client Relationship, P&L Management, Strategic Planning, Escalation Management, Performance Management, KRA Management, Business & Clients Reviews, Resource Planning, Coaching & Mentoring, Transformation Projects, Project Planning, Process Excellence. Proficient in leading cross-functional projects and optimizing operations with a strategic approach to sales management that consistently drives growth and customer satisfaction. WHERE CAN I ADD VALUE • Skilled in optimizing processes, driving Sales, and enhancing Customer Satisfaction through strategic leadership and vision. • Strong in negotiation, organization, problem-solving, and interpersonal skills, fostering cross-cultural collaboration. • Effective communicator and motivator, excelling in creating and executing action plans for continuous improvement. Key achievements • Innovatively shortened the training duration from 7 days to 4 days by implementing Simulated Training, resulting in annual cost savings exceeding INR • Reduced errors made by new joiners by 23% by introducing a buddy mentor system linked with performance incentives. • Effectively oversaw the training of 450 temporary staff members during the peak business season within just 4 working days by developing the Sort Master Game App. • Reduced Operational Costs for the Customer by annually). • Maintained an impressive Client Satisfaction score of 4.6/5 for three consecutive years, surpassing the Industry Average of 3.7/5. • Achieved a remarkable attrition rate of just 11.5% over the last two years, with only three attritions, compared to the Industry Average of 24%. • Secured a significant 24-member Voice Project from the Customer, resulting in an additional monthly revenue of • Recognized as the \"Best Team for the Quarter\" for consistently exceeding client targets. • Successfully executed two transformational processes, resulting in annual revenue savings of up to USD About Me A seasoned professional with a strong track record in orchestrating projects and operations while implementing sales strategies that achieve remarkable results, all rooted in effective management practices Do reach me out at: p••••••••@gmail.com |+ 91••••••••71
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