Praveen Chichili
IT Manager, Digital Customer Experience
- Role
- IT Manager at Arizona Public Service - APS
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Praveen Chichili
A results-driven, dynamic and strategic IT Manager with over 20 of experience managing large-scale IT projects and operations, overseeing a budget of $12M+, and leading a global team of 100+ professionals across onsite and offshore locations. Proven expertise in delivering complex, high-impact technology solutions that enhance customer experience, streamline processes, and drive cost efficiency. Skilled in orchestrating end-to-end project lifecycles, from conception to deployment, while ensuring alignment with business goals and client expectations. Highly skilled in managing and operating critical business applications to provide high customer satisfaction. Adept at managing vendor relationships, contract negotiations, and optimizing resources to meet project deliverables within budget and on schedule. Strong leadership, problem-solving, and communication skills with a passion for leveraging technology to enhance customer journeys.Key strengths include:• IT Project & Program Management• Budget & Financial Management • Onsite-Offshore Team Leadership • Customer Experience (CX) Optimization• IT Infrastructure & Operations Management• Vendor Management & Contract Negotiation• Process Improvement & Automation• Risk Management & Compliance• Agile & Waterfall Methodologies• Cross-functional Team Collaboration• Data Analytics & Insights• Crisis Management• Customer-Centric Approach• Leadership and Team Management
Experience
IT Manager
Jan 2022 — Present · Phoenix, AZ, US
Education
University of Phoenix
Master of Science, Computer Information Systems
2003
Bangalore University
Bachelor of Engineering, Electronics and Communications
1994
Skills
- Enterprise Software
- Enterprise Architecture
- Production Support
- Ms Project
- Ami
- Process Improvement
- Project Management
- Release Management
- Sharepoint
- Training
- Testing
- Vendor Management
- Information Technology
- IT Management
- Application Support
- Coaching
- Sdlc
- Integration
- Technical Support
- Business Analysis
- Software Development
- Migration Projects
- Team Management
- Team Leadership
- Program Management
- Change Management
- Systems Analysis
- Software Project Management
- Business Process Improvement
- Cross-Functional Team Leadership
- Smart Grid
- Requirements Gathering
- Leadership
- Data Migration
- Analysis
- Management
- Team Building
- Project Planning
- Troubleshooting
- Software Development Life Cycle (Sdlc)
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