Praveen Viswanathan

About Praveen Viswanathan

Highly energetic, creative, motivated, multi-talented, IT Administrator with 17+ years of experience in all-round IT infrastructure and business applications support for large organizations. Possessing a strong knowledge in the field of Computer Hardware, Networking(LAN, WAN), Operating Systems, Application Software’s, Virtualization, Routers, Firewalls, Wi-Fi Systems, Servers, Desktops, Laptops, Printers, Plotters, PBX, and Android-iOS devices.Successfully completed Bachelors in Computer Science and certified MCSE(Server Infrastructure) specialist. Have played the key role in supporting the Design, Implement & Maintain ICT Infrastructure for the Main Contractor & Partners offices for a major International project in Jordan. This experience gives extensive knowledge to Install & Maintain ICT Infrastructure and makes me capable to manage peoples from different Nationalities and different level of capabilities.During my career, I acquired the talents to manage and maintain good support teams like IT, Civil & Electrical Technicians for the project requirements. I am highly enthusiastic about my job, by providing excellent solutions, and delivering what is best for the client and their businessI am enthusiastic about helping others and able to work as a team lead as well as a team member. I am keen to learn new technologies and system.I am interested in continued learning and development.

Experience

1. Information Technology Support Consultant

   Spotline Solutions

   Mar 2025 — Present · Kerala, IN

   Provide technical support for various IT systems, including Active Directory, DNS, DHCP, Office 365 and MDM Installations.• Install, manage and troubleshoot Windows OS, firewalls and network security issues.• Assist in the implementation and administration of IT service management processes.• Delivering helpdesk services and support through email, telephone and in person. • Handle escalations and resolve complex technical issues in a timely manner.• Collaborate with clients to understand their IT needs and provide tailored solutions.

Education

• CHRIST COLLEGE, IRINJALAKKUDA

  Pre Degree (PUC), Mathematics, Physics, Chemistry & Biology

  1996 — 1998

• S N Vidya Bhavan, CBSE School

  School

  1984 — 1996

• Bharathiar University

  BSc Computer Science, Computer Science

  1999 — 2002