Praveen T

About Praveen T

Currently serving as a Solution Architect at Microsoft, bringing over eight years of experience in designing and implementing advanced customer service and field service solutions. Proficient in D365, Power Platform, and Azure, with a focus on scalable architectures and seamless integrations to drive business efficiency. Certified as a Scrum Master, contributing to collaborative and efficient project execution. At Microsoft, partnered with cross-industry clients to deliver tailored solutions that integrate tools like Synapse Delta Lake and Power BI for real-time insights and enhanced decision-making. Leveraged skills in solution architecture to guide the implementation of customer engagement channels and optimize backend processes for improved service delivery.

Experience

1. Solution Architect

   Microsoft

   Mar 2017 — Present · Irving, TX, US

   Expertise in guiding the design and implementation of Customer Service Workspace solutions, establishing all types of engagement channels to improve customer interactions and service efficiency. Advised clients in the end-to-end design of Field Service solutions, helping optimize operations and automation across sectors such as retail, healthcare, and infrastructure. Led the architectural design of server-side and client-side customizations, collaborating with customer teams to ensure scalable, high-performance solutions. Provided strategic guidance on integrating D365 CE with Synapse Delta Lake and Power BI, enabling real-time insights and reporting to enhance decision-making. Advised customers on redesigning backend services with Azure Functions, App Services, and Service Bus, optimizing scalability and reliability. Guided XRM SDK client usage, implementing parallel processing and batching to handle Dataverse API limits (e.g, 429 errors) for resilient integrations. Guided customers in architecting Power Pages portals for government, public service, and retail clients, utilizing advanced Liquid code, Copilot chat, and sector-specific user experiences. Led the design of Power Automate solutions, advising on the use of AI Builder to analyze emails and automatically convert them into cases, streamlining workflows and saving significant time and costs. Advised customers on building offline-enabled Power Apps (Canvas Apps) to ensure business continuity during disaster recovery, empowering field teams and frontline workers in no connectivity scenarios. Advised on integrating Dynamics 365 F&O with CE through Dual-write, Project Operations, and other integrated solutions to create seamless cross-functional workflows and real-time data synchronization across Finance, Operations, and Customer Engagement.

Education

• P. G. College of Secunderabad

  Bachelor’s Degree, Chemistry

  1997 — 2001

• Excellent Junior College

  High School, Chemistry

  1994 — 1996

• UTHealth Houston

  Master's degree, Biomedical/Medical Engineering

• Osmania University

  Master’s Degree, Computer Science

  2001 — 2004

Skills

• Soa
• Entity Framework
• Web Services
• Agile Methodologies
• Software Project Management
• Asp.net Mvc
• Microsoft Dynamics Crm
• Wcf
• Wpf
• Software Development Life Cycle (Sdlc)
• Sdlc
• Asp.net Web Api
• Requirements Analysis
• Business Analysis
• Silverlight
• Software Development
• Scrum
• Microsoft Dynamics
• Sql
• Asp.net
• Microsoft Sql Server
• Javascript
• Xml
• .net Framework
• C#
• .net