Praveen Sistu
Lead - Service Delivery Manager @L'Oréal
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WORK HISTORY
Lead - Service Delivery Manager @L'Oréal
Hyderabad, IN
EDUCATION
Narayana concept school
10th
Jawaharlal Nehru Technological University
Bachelor's degree, Computer Science
SKILLS
ABOUT PRAVEEN SISTU
IT Operations leader with 11+ years of experience leading enterprise IT service delivery across global environments. Proven expertise in Service Desk operations, ITSM governance, End-User Computing (EUC), IAM, AV engineering, and IT procurement. Strong track record of improving SLA performance, operational efficiency, and end-user satisfaction by implementing ITIL-driven processes, measurable KPIs, and continuous improvement initiatives. Adept at leading multi-functional teams, managing vendors, and aligning IT operations with business objectives.
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