Praveen Singh
Director Market Delivery at Mastercard
- Role
- Director Market Delivery at Mastercard
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Praveen Singh
A senior leader in Technology Delivery, Digital Payments, Customer Success, and Program…
Experience
Director Market Delivery
May 2017 — Present · Bengaluru, IN
Technical and operational contact for customers, responsible for all aspects of the technical and operational relationship with the customer. Understanding of customers business plans, operational environment the, MasterCard products/solutions and various emerging solutions. Job responsibilities include o Review customer orders and plan and coordinate delivery activitieso Build positive and productive working relationships with customers for business growth.o Analyze and troubleshoot delivery issues in a timely fashion.o Manage a delivery team to ensure timely and accurate customer deliveries.o Oversee daily activities of delivery team and provide direction and guidance as needed.o Serve as primary contact for customer inquiries and concerns.o Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.o Develop process improvements to achieve cost effectiveness and time saving.o Make critical business decisions to meet customer expectations.Job role includes defining & initiating new product/system development needs, coordinating/assessing customer service requirements, and ensuring flawless project execution.
Education
Bangalore University
BHM, F&B Production and Service
1994 — 1997
XLRI Jamshedpur
Post graduate certification in Business Management, Business Administration and Management, General
2009 — 2010
Skills
- Credit
- Income Statement
- Financial Analysis
- Budgets
- Credit Cards
- Internet Banking
- Management Information Systems (Mis)
- Cross Selling
- Negotiation
- Credit Risk
- Sales
- Business Strategy
- Commercial Banking
- Vendor Management
- Retail Banking
- Loss Mitigation
- Mis
- Channel Partners
- Small Business Lending
- Management
- Forecasting
- Portfolio Management
- Loans
- Relationship Management
- Training
- Mortgage Underwriting
- Banking
- Risk Management
- Team Management
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