Praveen M
ServiceNow Developer | Deloitte Consulting USI | 3x Main Stream - CAD | CSA | CIS-ITSM | 1x Pro Suite - ITSM
- Role
- Associate Analyst at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Praveen M
I’m Praveen, a Computer Science graduate from Sri Krishna Arts and Science College…
Experience
Associate Analyst
Nov 2023 — Present · Bengaluru, IN
Designed and developed Service Portal catalogs, enhancing user experience and accessibility through portal customization and widget creation- Customized ServiceNow applications using App Engine Studio to meet business requirements effectively- Advanced Virtual Agent development, incorporating LLM models with Now Assist using Generative AI Controller to improve automation workflows and user interactions- Developed and customized Service Portal widgets to ensure seamless functionality and user-friendly design- Utilized Flow Designer to automate workflows, streamlining processes and boosting system efficiency- Conducted comprehensive testing and validation of the ITSM catalog, Service Portal, and Virtual Agent to ensure high reliability, functionality, and user satisfaction.
Education
Sri Krishna Arts and Science College
Bachelor of Science - BS
2021 — 2023
Alagappa University, Karaikudi
Master of Business Administration - MBA
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