Praveen M

ServiceNow Developer | Deloitte Consulting USI | 3x Main Stream - CAD | CSA | CIS-ITSM | 1x Pro Suite - ITSM

Role
Associate Analyst at Deloitte
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Praveen M

I’m Praveen, a Computer Science graduate from Sri Krishna Arts and Science College…

Experience

  1. Associate Analyst

    Deloitte

    Nov 2023 — Present · Bengaluru, IN

    Designed and developed Service Portal catalogs, enhancing user experience and accessibility through portal customization and widget creation- Customized ServiceNow applications using App Engine Studio to meet business requirements effectively- Advanced Virtual Agent development, incorporating LLM models with Now Assist using Generative AI Controller to improve automation workflows and user interactions- Developed and customized Service Portal widgets to ensure seamless functionality and user-friendly design- Utilized Flow Designer to automate workflows, streamlining processes and boosting system efficiency- Conducted comprehensive testing and validation of the ITSM catalog, Service Portal, and Virtual Agent to ensure high reliability, functionality, and user satisfaction.

Education

  • Sri Krishna Arts and Science College

    Bachelor of Science - BS

    2021 — 2023

  • Alagappa University, Karaikudi

    Master of Business Administration - MBA

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Praveen M — Associate Analyst at Deloitte in Bengaluru, KA, IN | Unifers