Praveen Kumar Verma
IT Consultant at Pernod Ricard India Pvt Ltd.
- Role
- Desktop Support Engineer at Cms It Services
- Location
- Kanpur Nagar, UP, IN
- LinkedIn followers
- 500 followers
About Praveen Kumar Verma
Offering over 12+ years of experience in IT Infrastructure Management, Project Management…
Experience
Desktop Support Engineer
Mar 2022 — Present · Kanpur Dehat, IN
Leading as a SPOC for O&M setup Phase 1 Greenfield Project at Liquor Factory ADPL in Kanpur Dehat.• Taking care all infra related (O&M Support) problems like AV System, Meeting Room, and CCTV, Intercom as well as all network related devices.• Vendor Management.• Address user tickets regarding hardware, software and networking• Walk customers through installing applications and computer peripherals.• Guide users with simple, step-by-step instruction.• Conduct remote troubleshooting.• Test alternative pathways until I can resolve an issue• Record technical issues and solutions in log.• Managing the all IT Asset inventory• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional• Assets allocation and its management at 3 Locations with Documentation Asset Inventory.• Configured Laptop/Desktop as per Company SOP and provided to New Joiners.• Follow up with clients to ensure their systems are functional.• Log the Complain Regarding, various hardware issues at the local vendors like Dell, HP, Printer, and Canon.• Monitoring of all WAN and LAN links by Meraki Dashboard login (Cisco Web Application)• Incident Assignment Monitoring & process Alignment & Process change management through. BMC Remedy Force• Troubleshooting, Support, Report Generation to the users of the Network Comprising of over 70+ Machines (Laptop/Desktop), 29 WIFI (AP), 6 Printers, 15 POE Switches with 8 LED.
Education
Sikkim Manipal university
Master of Computer Applications (MCA)
2010
Brahmanand Degree College
B.Sc
2005 — 2008
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