Praveen Kumar.
General Manager and Global Head Enterprise Digital Operations Hub (IT Shared services), MEP program and Domain standardization.- Cloud & Infrastructure services at Wipro Limited
- Role
- General Manager and Global Head Edoh, Mep & Ds at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Praveen Kumar.
A competent professional with nearly 20 years of experience in Service Delivery, IT Project Management, Transition Management, Asset Management and Stakeholder Management Expertise in establishing and implementing ‘best practice’ processes across the organization to ensure effectiveness resulting in reduced costs and improved service delivery Possess sound understanding of ITIL process including service desk support structure, SLA, incident & problem, change management, etc. Demonstrated abilities in managing end-user IT infrastructure solutions & services and global service desk catering to large user base Demonstrated abilities in setting up ITIL based service support structures with SLA adherence Well versed with concepts of program governance, revenue & account renewals, compliance of security policy and implementation of international standards & industry best practices for end user infrastructure Adept in providing LAN & WAN solutions to customers and assisted them in implementing the same An innovative, loyal & result-orientated professional with strong planning, communication, interpersonal & negotiation skills
Experience
General Manager and Global Head Edoh, Mep & Ds
Apr 2024 — Present · Bengaluru, IN
Education
Symbiosis Institute of Management Studies
MBA, Operations and CRM
Skills
- IT Service Management
- Pre-Sales
- Integration
- Disaster Recovery
- Management
- Leadership
- Team Management
- Service Management
- Service Desk
- Service Delivery Management
- Itil
- Incident Management
- Human Error
- Service Delivery
- Service-Level Agreements (Sla)
- Program Management
- IT Operations
- Sla
- Vendor Management
- IT Management
- Fault Management
- Data Center
- Iso 27001
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