Praveen Kumar Srivastava
Senior Manager- Operations @Angel One
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager- Operations @Angel One
Mumbai, IN
Led a team of 29 executives in KYC Operations, managing key processes including Offline Reactivation, Order Rejections, Exchange-related Issues, and Family Declarations.Contribution towards Client Onboarding Journey project, enhancing the overall customer service process.Successfully led the Online Reactivation (Happy Journey) and Family Declarations projects to streamline client servicing.Headed the project for correct IFSC code updation, including detailed analysis and resolution of fund payout rejections.Leading the Data Reconciliation and Analysis team; performing root cause analysis (RCA) and implemented corrective measures.Actively involved in the integration of E-MOD and Online Reactivation into a unified single-window platform.Regularly interacting with stakeholders to gather and validate KYC operations requirements.Conducted stakeholder meetings and drafted Business Requirements Documents (BRD) for further technical and functional analysis.Performed gap and impact analysis on business requirements and collaborated with the Technology team to define solution approaches and address exception scenarios.Managed deployment of change requests and supported the team during Low-Level User Acceptance Testing (UAT).Logged, documented, and resolved production issues reported by business users, including database-related issues; escalated to Support/Tech Ops when necessary.Led User Acceptance Testing (UAT) for KYC-related deployments; provided guidance to the team during final UAT prior to go-live.
EDUCATION
V.B.S Purvanchal University
MBA, E- Commerce
ABOUT PRAVEEN KUMAR SRIVASTAVA
With over 19 years of expertise in Shared Services Operations across the share broking…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.