Praveen Kumar Singh
Technical Support Specialist at Capgemini || Cisco (TAC)
- Role
- Technical Support Specialist at Capgemini Engineering
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Praveen Kumar Singh
I have 5 years of experience in Technical support and customer service support and assisting customers with various hardware or software related issue effectively. Having good technical skills in Ms-office, Excel, Power BI, DAX etc. Hands on experience in reporting, creating visualization dashboards, leadership. Certification Course in \"Work & Workforce Management\" Certification Course in Microsoft Power BI Certification Course in Microsoft Excel Basic knowledge of networking (Routing & switching, Firewalls, network security etc), support, monitoring, troubleshooting of various technologies that includes proficiency in switching, routing, security, wireless & datacenter technologies. Good knowledge in creating travel plan itinerary for travel destinations, Ticketing, Hotel Bookings.
Experience
Technical Support Specialist
Apr 2022 — Present · Gurugram, IN
Working as an technical support for Capgemini Engineering and handling Client Cisco backend operations and below are my Job Responsibilities._- Working on emails provided on Salesforce tool on daily basis- Create service request for the Clients who are facing issue with their Cisco Devices- Providing on time soltuion to the Clients- Handling Escalation cases provided by the Clients and providing the resolution on priority- Handling new development changes on the process for smooth working enviornment- Providing assistance to the peers as when required- Providing training to the new joiners - Worked varied hours to meet seasonal and business needs-Monitored customer service metrics and performance indicators to identify areas of opportunity.
Education
Singhania University
Bachelor of Commerce - BCom
2017 — 2020
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