Praveen Kumar S

Application Support Engineer @Zeller

AU

Providing 24/7 application support for Zeller merchants\' related issues.Extensively monitored logs using DataDog and CloudWatch to observe transaction flow. Additionally, managed traffic switching and routing with AWS AppMesh during bank maintenance and production-related activities.Hands-on experience in reconciliation, settlement, risk analysis, chargeback management, and batch file processing for Zeller merchants on a daily basis during end-of-day operations (EOD).Provided on-call support, resolved merchants\' issues over the phone, and tracked their concerns using tickets.Worked on incident reports (IR) and root cause analysis (RCA) creation, providing RCAs to merchants within the defined time frame.Experience in banking services such as NPP transactions, DE transactions, transfers, BPAY, and providing support for banking-related issues to customers.Provided personalised assistance to merchants for complex technical issues, offering extended support as needed.Proficient in utilizing a variety of tools including APIs, Opsgenie, JIRA, Hubspot, BitBucket, and other Zeller-specific applications.Work collaboratively with the DevOps team to minimize system failures during platform upgrades and deployments. Contributed to both scheduled and emergency maintenance activities conducted by Cuscal (Australian Payments Company).

Vel Tech Technical University

Bachelor of Technology