Praveen Kumar R

About Praveen Kumar R

If You are not Prepared to Handle Failures then you will never find a Success.

Experience

1. Senior Engineer

   Ericsson

   Oct 2023 — Present · Bengaluru, IN

   Incident Response and Management:Lead the response to major incidents to ensure rapid restoration of services.Coordinate with technical teams to troubleshoot and resolve network issues.Monitor incident queues and ensure timely resolution within SLA guidelines.• Communication and Coordination:Act as the primary point of contact for all incident-related communication.Facilitate communication between internal teams, customers, and third-party vendors.Provide regular updates to stakeholders on incident status and resolution progress.• Root Cause Analysis:Conduct thorough investigations to identify the root cause of incidents.Collaborate with engineering and operations teams to implement corrective actions.Document incident details, including causes and resolutions, for future reference.• Process Improvement:Develop and refine incident management processes and procedures.Implement best practices for incident response to improve efficiency and effectiveness.Conduct post-incident reviews to identify areas for process improvement.• Reporting and Documentation:Maintain detailed incident records and logs.Prepare incident reports and analysis for management review.Track and analyze incident trends to identify potential risks and issues.• Stakeholder Management:Liaise with customers to provide incident updates and manage expectations.Collaborate with cross-functional teams to ensure a coordinated response to incidents.Engage with senior management to provide insights and recommendations.• Service Level Management:Monitor and report on incident resolution times to ensure compliance with SLAs.Work with service delivery teams to ensure alignment with customer expectations.Identify and address any SLA breaches, implementing corrective measures as needed.

Skills

• Networking
• Commissioning
• Optimization
• Safety Management Systems
• Ohsas 18001
• Ems Management
• Task Completion
• Operational Planning
• Workforce Planning
• Project Management
• Task Assignment
• Hardware Installation
• Microwave
• Software Configuration Management
• Iso 14001
• Rf Engineering
• Customer Support