Praveen Kumar

About Praveen Kumar

Service Delivery Manager and people manager in the cloud services like Azure, AWS and Google cloud based critical support to the customer in different industries like healthcare, Retails, Cyber Security, Banking etc. Responsible for managing SLA, OLA, resolution commitments, follow-ups and client interactions.Performed leadership experience in building high performance cloud team, yielding quality of service by developing the mentor relationships.Proven excellent verbal and written skills with an emphasis on effective communication with team members, customers and management.Proven abilities to achieve results on-time, on-target and within budget.

Experience

1. Senior Manager

   HCLTech

   Jan 2020 — Present · Noida, IN

   Working on client facing role Senior Cloud Manager for Giant European Oil & Energy company in Cloud based servers and responsible for customer delivery within SLA for incidents, change requests, problems and scheduled/planned activities.

Education

• G. B. Pant University Of Agriculture & Technology

  B. Tech, Computer Engineering

  2000 — 2004

• Indira Gandhi National Open University

  Master of Science - MS, Information Security

Skills

• Putty
• Composer
• Syncovery
• Axway Process Manager
• Gateway Interchange
• Xfb.transfer Cft
• Xib Integrator
• Axway Trusted File
• Winscp
• Axway Secure Client
• Technical Support
• Unix
• Itil V3 Foundations Certified
• Java
• Oracle
• Rosettanet
• Sterling Gentran
• Mft Navigator
• Sftp
• Php
• Xfb.transfer Interpel
• Axway Secure Relay
• Axway Passport
• Xml
• Sentinel
• Secure Transport
• Telnet
• Sql
• Linux
• Unix Shell Scripting
• Ibm Connect Direct
• Mysql
• Ftp
• Silvershield Sftp Server
• Xfb.gateway
• Filezilla