Praveen Kumar
Certified Scrum Master | Lean Six Sigma| Senior Operations Leader – Retirement Services & Financial Process Transformation Expert in Defined Contribution Plans | Client Delivery Excellence | Global BPO/KPO Strategy
- Role
- Senior Service Manager Retirement Services (Defined Contribution Operations) at Wipro
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Praveen Kumar
Strategic and performance-driven professional with extensive leadership experience in…
Experience
Senior Service Manager Retirement Services (Defined Contribution Operations)
Apr 2025 — Present
Spearhead end-to-end Defined Contribution (401K) operations for 20+ U.S. clients, managing 40+FTEs and 4 Benefits Operations Managers across critical processes including Auto Enrollment, Rollover In, and Rollover Out, ensuring seamless participant transitions and regulatory alignment.Oversee high-precision Payroll Contributions, Loan Repayments, and Loan Refunds, driving transaction accuracy and timeliness in accordance with ERISA and IRS standards.Manage comprehensive loan processing, including General Purpose and Primary Residence Loans, ensuring adherence to plan provisions and timely fund disbursement.Lead administration of Withdrawals (Periodic and Non-Periodic Payments) while ensuring proper taxation and documentation, with zero compliance deviations.Ensure accurate handling of Payment Maintenance (W-4R Forms) and tax withholding compliance through regular updates, testing, and quality assurance reviews.Administer 402(g) and 415 Refunds, including associated tax reporting via W-2 and W-4R forms, with meticulous documentation and audit trail maintenance.Coordinate Compliance Mailings, Address File updates, and 1099-R issuance, maintaining transparency and accuracy across all statutory communications.Leverage platforms such as SAP, AWD, Agile Net, Mainframe, GUI, ATE Tables, SharePoint, and Lotus Notes to track process health, monitor SLAs, and ensure real-time service integrity across the shared services model.Drive performance optimization through capacity planning, UAT for system enhancements, and LEAN process improvements—while leading onboarding, domain training, and talent development initiatives to ensure team readiness and long-term success.Collaborating with HR to interview and onboard new team members. Recognizing top talent and encouraging them to embrace expanded roles and responsibilities to drive growth and engagement
Education
Babasaheb Bhimrao Ambedkar Bihar University
Bachelor of Arts - BA
Swami Vivekananda Subharti University, Meerut
Master of Computer Applications - MCA
2017 — 2019
Indira Gandhi National Open University
Bachelor of Computer Application
2007 — 2011
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