Praveen K Nair
Vice President- Retail Asset Operations @IDFC FIRST Bank
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WORK HISTORY
Vice President- Retail Asset Operations @IDFC FIRST Bank
Mumbai, IN
Responsible for implementing Quality controls and monitoring mechanism for Retail Asset Servicing Operations unit. Constantly review, improve and manage productivity standards across teams within unit.Support delivery of defined management information reports on time and with accuracy.Effectively run the governance for the unit KPI by monitoring & adherence to quality systems, targets across all quadrants i.e. cost, service, risk and people.Refine the metrics on an ongoing basis.Support any other requirement by collaborating across operations units/ business functions.Establish transparent and objective metrics to measure the change, i.e. before and after; deliver customer satisfaction, improved efficiency, enhanced controls, etc. Managing and maintaining all the dashboards for unit- projects, costs and savings, hiring, volumes, KPIs, budget etc and providing the details to departments as and when required.
EDUCATION
St.Alberts College, Ernakulam
B.Sc.
Mahatma Gandhi University
B.Sc.
SKILLS
ABOUT PRAVEEN K NAIR
With over 20 plus years of experience, I currently serve as Vice President of Retail…
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