Praveen J. U

Principal Engineer @Licious

Bengaluru, IN

Event-Driven Architecture: Designed and developed a centralized Kafka-based event bus handling 100% of platform events 60M+ with schema based easy onboarding and sub-10 ms latency. Built an Event Relayer service to push messages to client endpoints with zero-code onboarding, processing millions of events/day.High-Performance Systems: Engineered a real-time delivery promise engine achieving sub-100 ms latency, reducing infra from 23 to 6 pods, and improving scalability, cost efficiency, and accuracy.Customer Communication: Led the creation of a post-order notification service ensuring real-time, multi-channel order updates with high availability and seamless integration.Order & Inventory Management: Designed the initial Order Management System and migrated the inventory platform from monolith to microservices with Redis-based distributed locking, full audit logging, and improved fault isolation.Business Rule Automation: Built a lightweight rule evaluation engine (MVEL) supporting 500+ rules across 12 microservices, cutting deployment cycles by 80% and processing 20M+ daily evaluations in <50 ms.CRM & AI Solutions: Architecting an in-house CRM for customer support, improving SLA adherence by 35%, boosting agent efficiency by 25%, and eliminating costly third-party licensing. Deployed LLM-based quality audit systems, LangChain + NeMo Guardrails chatbots, and AI agents for email sentiment analysis and resolution recommendations.Mentorship & Leadership: Guiding supply chain engineering teams, fostering best practices, and delivering scalable, fault-tolerant systems.

B. M. S. College of Engineering

Master of Technology (M.Tech.), Computer Network Engineering

Visvesvaraya Technological University

B.E, computer science