Praveen Desetty

Principal Analyst - Oracle Cx @Oracle

Lehi, UT, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2019 — Present

Principal Analyst - Oracle Cx @Oracle

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Lehi, UT, US

EDUCATION

N/A

Badruka College,Osmania University

MBA, Information Systems

N/A

Osmania University

BCA

SKILLS

Order ManagementRight NowScriptingRequirements GatheringCall CentersSiebelOracle Service CloudTelecommunicationsData MigrationObieeRegression TestingCrm Business AnalystBusiness IntelligenceTeam LeadershipEnterprise SoftwareSdlcSolution ArchitectureProject ManagementPl/SqlEaiEloquaBusiness AnalysisOracleRequirements AnalysisCall CenterBusiness ServicesOracle CxFusion CrmSalesforce.com ImplementationSoftware Project ManagementCrm Application TestingBi Publisher

ABOUT PRAVEEN DESETTY

Around 15+ years of extensive experience in enterprise wide application consulting, business analysis, Solution architecture for Healthcare, Services, Public Sector and Telecom Industries.* Worked on Oracle CX (Oracle Marketing Cloud, Sales Cloud and Service Cloud), Salesforce CRM* Worked on various end-to-end Siebel CRM and eBusiness implementations for leading clients across Globe.* Certifications: Oracle Sales and CDM, Salesforce Administrator, Salesforce Platform developer, Siebel 8.0 Certified Consultant.* Experienced in every phase of project, from Proof of concept till deployment, Regression Testing, support & enhancements.Specialties: Salesforce, Oracle CX, Right Now, Oracle Sales Cloud, Eloqua, Siebel CRM, OBIEE

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