Pravalika y

Deputy Manager @airtel

Hyderabad, IN

Responsible for fault repair, S2S activities for airtel broadband customers for the Circle· Responsible for KPI delivery as per target & action for continues improvement· Responsible for identification of improvement areas for the circle & define corrective actions· Responsible for quality of fault repair /workmanship in the circle· Responsible for continuous improvement in customer experience· Responsible for process & SoP adherence· S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams.· Optimum use of resources with planned productivity· Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster· Responsible for timely material consumption· Work closely with all stakeholders to ensure smooth operations.· Recommend process improvement to enhance customer experience· In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.· Regular monitoring of fault repair performance, analyze customer faults for corrective actions· Training of field resources.· Gate meeting at defined frequency· Visits are defined norms

Malla Reddy College of Engineering & Technology

Master of Business Administration - MBA