Pratyush Jha

Team Leader Ops @AIONOS

Noida, IN

Part of the pilot batch for a new international chat support process. Responsible for process transition, team handling, and operational excellence. My role focuses on leading a team through the initial setup phase, driving performance metrics, maintaining quality standards, and ensuring smooth knowledge transfer during the transition stage.Key Responsibilities:1. Leading and mentoring the pilot batch team to establish process stability2. Monitoring KPIs and ensuring adherence to SLAs3. Driving performance improvement through feedback and coaching4. Supporting process transition and knowledge management5. Ensuring consistent customer experience via chat support

Up Board

12th

Mahatma Gandhi Kashi Vidyapeeth

Bachelor of Commerce - BCom

Kendriya Vidyalaya,Chopan

10th