Pratyush Jha
Customer Experience & CRM Leader | Driving CSAT & NPS Growth | Process Optimization & Automation Enthusiast | Financial Modelling, Valuation & Analysis | Risk Management | Fundamental Analysis | Technical Analysis
- Role
- Team Leader Ops at AIONOS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pratyush Jha
Passionate about delivering exceptional customer experiences, I have spent nearly a…
Experience
Team Leader Ops
Sep 2025 — Present · Noida, IN
Part of the pilot batch for a new international chat support process. Responsible for process transition, team handling, and operational excellence. My role focuses on leading a team through the initial setup phase, driving performance metrics, maintaining quality standards, and ensuring smooth knowledge transfer during the transition stage.Key Responsibilities:1. Leading and mentoring the pilot batch team to establish process stability2. Monitoring KPIs and ensuring adherence to SLAs3. Driving performance improvement through feedback and coaching4. Supporting process transition and knowledge management5. Ensuring consistent customer experience via chat support
Education
Up Board
12th
2005 — 2007
Mahatma Gandhi Kashi Vidyapeeth
Bachelor of Commerce - BCom
2020 — 2023
Kendriya Vidyalaya,Chopan
10th
2005
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