Pratyoosh Srivastava

About Pratyoosh Srivastava

At JPMorgan Chase & Co, as Vice President with over five years in the role, contributions have focused on transforming contact center operations by integrating Genesys CTI with cloud technologies to enhance customer service capabilities. The team has successfully driven the migration of on-premises solutions to both private and public cloud environments, including Amazon Connect on AWS, to streamline and optimize processes in the BFSI domain. With expertise in leveraging the Genesys Framework, the role has involved enabling large-scale deployments and seamless migrations, empowering financial institutions to adopt advanced contact center technologies. Collaborating with the team, contributions have supported the development of robust and scalable telephony infrastructure, applying skills in.NET, Python, Java, Kubernetes, and AI to deliver innovative solutions.

Experience

1. Vice President

   摩根大通

   Dec 2020 — Present · Hyderabad, IN

Education

• University School of Management Studies, GGSIPU

  Master of Business Administration - MBA Indraprastha University, E-Commerce/Electronic Commerce

• Bharatiya Vidya Bhavan's

  AISSCE, PCMBE

  1989 — 1998

• Netaji Subhas Institute of Technology

  Master of Technology - MTech University of Delhi, Information Systems

• KIET Group of Institutions

  Bachelor of Engineering - BE Agra University, Computer Science Engineering

Skills

• Ivr
• Troubleshooting
• Enterprise Software
• Software Project Management
• Call Centers
• Business Development
• Ip
• Crm
• Data Warehousing
• Project Delivery
• Service Delivery
• Call Center
• Routing
• Avaya
• Software Development
• Quality Assurance
• User Acceptance Testing
• Workforce Management
• Genesys
• Project Management
• Requirements Gathering
• Team Management
• Testing
• Call Routing
• Management