Pratyaksh Kumar Padhi
Customer Success Analyst | Financial reporting, Enterprise Performance Management (EPM) | Expertise in Salesforce
- Role
- Customer Success Analyst at insightsoftware
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pratyaksh Kumar Padhi
9+ years in Customer Success, currently at insightsoftware managing a $5M ARR book across…
Experience
Customer Success Analyst
Oct 2023 — Present · Hyderabad, IN
Currently managing a dedicated portfolio of 46 accounts under the CSM Pilot Program, with a total value of $2.39 million ARR, spanning APAC, NA, and EMEA regions.As a tenured member, I took ownership of driving the EPM Business Unit within the India COE, focusing on KPI monitoring, team enablement, and performance tracking.Successfully led the team in achieving $3.5 million in closures across Q2 and Q3, primarily from previously uncovered accounts, contributing significantly to revenue growth.Responsible for monitoring overall customer satisfaction and collaborating across departments to meet and exceed customer objectives.Expertise in driving a customer-centric approach, managing the end-to-end customer journey, and maximizing Annual Recurring Revenue (ARR).Key metrics include customer health score, retention, voice of the customer, Net Promoter Score (NPS), and developing strategies for At-Risk management and renewals.
Education
Jawaharlal Nehru Technological University, Kakinada
Bachelor of Technology - BTech
2012 — 2016
Sri Chaitanya College of Education
MPC
2010 — 2012
Institute of Management Technology, Ghaziabad
Postgraduate Degree
2020 — 2021
Bhashyam College of Education
SSC
2009 — 2010
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