Pratiyush Kr. Singh

About Pratiyush Kr. Singh

Highly skilled results-driven Senior Engineer with 4 years of experience in ERP & CRM systems and advanced troubleshooting. Equipped with a strong background in mechanical engineering and a comprehensive understanding of Adobe-like design and editing tools, I deliver tailored support solutions that enhance productivity and user satisfaction. My internship at NBC provided me with a robust foundation in applying technical knowledge in real-world scenarios, allowing me to effectively bridge the gap between technology and user needs. Committed to continuous improvement and excellence in customer service.

Experience

1. Senior Engineer

   Mittsure

   Jul 2025 — Present · Jaipur, IN

   My role in the CRM department involves handling the sales team and monitoring their work location to ensure smooth operations,“In the CRM department, my responsibilities include managing and supporting the sales team, monitoring their performance, and checking their location updates to ensure proper coverage and effective customer engagement.”“I handle sales team monitoring and operations across 10 states, ensuring smooth functioning and performance tracking.” Main Responsibilities in CRM App Handling-1- User ManagementAdding/removing sales team members in the CRM.Assigning roles & access permissions.2. Tracking sales performance and location updates through the CRM application.3. Managing CRM app usage to ensure proper reporting and customer data management.4.Location & Activity TrackingVerifying sales team movement (location check-ins).Ensuring they are visiting clients as per schedule.5. App Training & SupportHelping sales team to use the CRM app properly.Solving small issues or reporting bugs to IT/Support.

Education

• Anand International College of Engineering, Jaipur

  Bachelor of Technology - BTech, Mechanical Engineering