Prativa Sharma
Assistant Consultant @Tata Consultancy Services
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WORK HISTORY
Assistant Consultant @Tata Consultancy Services
Kolkata, IN
Project Manager - Infrastructure
EDUCATION
University of Calcutta
Bachelor of Arts - BA
ABOUT PRATIVA SHARMA
With over a decade of IT Service Management experience, I focus on driving operational stability and service excellence for global enterprises. Currently, as an Assistant Consultant at Tata Consultancy Services, I oversee ITSM processes for a major manufacturing and automotive client operating across 24 countries. My core competencies include Problem Management, Change Governance, SLA/OLA Compliance, and leveraging tools such as ServiceNow, BMC Remedy, and Jira to ensure seamless service delivery. My career spans impactful roles at TCS, Cognizant, and Wipro, where I contributed to service improvements, critical incident reviews, and stakeholder collaboration. Certified in ITIL V4, I bring a structured approach to managing risk and delivering under pressure. Passionate about fostering cross-functional collaboration and leveraging technology to optimize business outcomes, I am committed to enabling operational excellence and continuous improvement.
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