Pratima Ghevariya
Inbound Sales Agent @O2E Brands
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WORK HISTORY
Inbound Sales Agent @O2E Brands
Toronto, ON, CA
Efficiently manage a high volume of inbound calls, utilizing exceptional communication skills and persuasive sales techniques to convert inquiries into bookings, while maintaining a customer-centric approach.• Utilize Genesys Cloud and Pipeline Salesforce CRM to distribute calls effectively, update account notes, reschedule appointments, and implement strategies to minimize cancellation rates, ensuring seamless operations.• Provide email support for generating essential documents such as Insurance documents of a particular franchise and payment receipts, catering to client requests through the Trust layer.• Handle complaints through the ticketing system, create cases, liaise with the franchise for special client requests, and escalate critical cases to the customer experience team.• Engage actively in follow-up meetings and training using Google Workspace and Zoom, in adherence to company regulations, collaborating closely with managers and team leads.
EDUCATION
York University
Honours in Computer Science
ABOUT PRATIMA GHEVARIYA
Hi, my name is Pratima and I am currently pursuing an Honours Degree in Computer Science at York University. As a resident of Toronto, I have developed a strong passion for Artificial Intelligence and Data Science.In the future, I aspire to work with leading IT organizations, where I can apply my technical skills and knowledge to solve complex problems and drive innovation.When I\'m not studying, you can find me indulging in one of my favourite hobbies, painting. It\'s a great way for me to unwind and tap into my creative side.I consider myself to be an enthusiastic and quick learner. I am always open to gaining new knowledge, especially when it comes to computers and Information Technology. I have completed few certifications related to Python, AI, Data Science and many more, which have helped me to stay up-to-date with the latest industry trends and technologies.I am excited about the possibilities that the world of technology holds and look forward to the opportunity to collaborate and work with others who share the same passion and drive. Feel free to connect with me to discuss potential opportunities or to chat about all things tech!
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