Pratima Dwivedi

About Pratima Dwivedi

I am a Senior Program Manager at HCL Technologies, with 15+ years of experience in the IT industry. I have a master\'s degree in information technology and computer application, and multiple certifications in ITIL, PRINCE2 Agile, and CCNA. My mission is to deliver high-quality and cost-effective solutions for cloud and infrastructure services, data analytics, and IT infrastructure transformation.establishing formal PMOs and managing high-level business metrics.I have successfully managed large and complex programs and projects across multiple technologies and geographies, involving data center migration and consolidation, infrastructure as a service, and new service platform builds. I have also worked closely with customers, vendors, and stakeholders to understand their requirements, define the solutions roadmap, and prioritize the deliverables. I have a proven track record of managing risks and issues, ensuring service level agreements, and seeking feedback for continuous improvement. I have also led and empowered cross-functional teams, using agile and waterfall methodologies, to deliver optimal outcomes.

Experience

1. Senior Program Manager

   HCLTech

   Aug 2022 — Present · IN

   working closely with customer to understand the requirement, discuss about engagement & WOW model along with Delivery leads.Commercial Contract & ManagementLiaise with key stakeholders to define the existing & upcoming solutions roadmap & priorities the deliverables with leads.Participates in workshops, forecast, estimation discussions & other leadership meetings.Monitor & review the status of project & program and arranges support if required in any area.Identify & manages the risk/ issues related to deliverables.Seek proactive feedback to identify areas of improvements.Handling all the projects related to data analyticsHandling cross functional Team.Taking care of SDLS, Infrastructure & Support programs.

Education

• XLRI - Xavier School of Management, Jamshedpur

  Executive MBA, Executive Development in general management

Skills

• Vendor Management
• IT Service Management
• Active Directory
• Itil
• Windows Server
• Service Delivery
• IT Operations
• Ccna
• Incident Management
• Servers
• Dns
• Sla
• Management
• Team Management
• Project Management
• Networking
• Requirements Analysis
• Major Incident Management
• Change Management
• Problem Management
• IT Infrastructure Management
• Risk Management
• Operations Management
• Operational Planning
• Managed Services
• Planning Budgeting & Forecasting
• Data Analysis
• Server Migration
• Blackberry
• Service-Level Agreements (Sla)