Pratima Dutta

About Pratima Dutta

Worked as a Senior Invoice Advisor in F&A GENPACT (GE International services) since 27th Mar’2006 to 5th Oct 2011Moved into F&A from April 2010 to Oct 2011US government project completed for GE client in 2010Knowledge of financial reporting, data review, preparing vendor reports, payroll processing, Report to Freight, Purchase Order, Non Purchase Order managers, and reconciliations, provide training the new members in team, vendor relations, implementation of technologies and program management.Worked in Audit team as a Auditor in Westpac from Jan 2009 to April 2010Went for an OJT to Australia from GENPACT for WESTPAC PROCESS AUSTRALIAN BANK for DEEM (Direct Entry Establishment Maintenance) TEAM, FEES team & also certified from WESTPAC AUSTRALIAN BANK in April 2008.Worked as a Checking Officer and a TNA Team Member for DEEM Team (Direct Entry Establishment Maintenance) in WESTPAC (AUSTRALIAN BANK).Cross trained in 5 teams (DEEM, FEES, CORRO, LOAD and Audit).Worked as a CLAIM ADVISOR in B.U.P.A Insurance Medical (UK) Process for Oct 2006 to Mar 2008.Earlier worked as a DELL TECHNICAL SUPPORT ASSOCIATE in DELL PROCESS with GENPACT.Framing work direction and plan for the Associates after assessment of their capabilities.Preparing & presenting various weekly/monthly MIS reports pertaining to process / productivity / CSAT.Implementing systems, migrating systems to upgraded versions to achieve maximum efficiency in various operations; spearheading process improvement initiatives.Setting up targets, SOP & SLA, maintaining CTQ (Critical to Quality)/ CTP (Critical to Process) targets and involved in planning for the process.To apply invoices correctly for the accounts and resolving issues to accounts moving to suspense and correction of misapplication of payments for Masonite in ( F&A )Finance & Accounting).Conducting internal audits & reviews for ensuring adherence to the process parameters/systems as per defined guidelines.

Experience

1. Customer Support Team

   Ufaber Edutech Pvt Ltd

   Feb 2022 — Present · Mumbai, IN

Education

• Jaipur University

  Master of Business Administration - MBA, Finance

  2016 — 2018

• RSVM

  Manipal University, BSC - AIT

  2003 — 2006

• IIM Kolkata

  EPGM, General Management

  2009 — 2010

Skills

• Crm
• Outsourcing Management
• Business Process
• Telemarketing
• Workforce Management
• IT Outsourcing
• Outsourcing
• Team Management
• Bpo
• Call Center
• Call Centers
• Offshoring
• Transition Management
• Sla
• Lead Generation
• Vendor Management
• Contact Centers
• Kpo
• Leadership
• Inbound Marketing
• Customer Satisfaction
• Training
• Call Center Development