Pratima Deshmukh
Team Lead - Client Inquiries (Check Processing) | BNY
- Role
- Associate at BNY
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pratima Deshmukh
I lead the Client Inquiries team across India operations at Bank of New York. My work…
Experience
Associate
May 2023 — Present · Pune, IN
Leading a team that handles client inquiries, focusing on quick, accurate resolutions and maintaining strong client relationships in Check Processing Leveraging digital tools like Alteryx to automate manual processes and save 800 hours annually in Client Inquires Collaborating with senior stakeholders to drive Process Re-engineering, automation and improving risk governance within the team Utilized Six Sigma techniques and RCA to streamline workflows for Global Sanctions Ops, saving more than 700 hours annually Identified opportunities to optimize resource utilization, achieving an efficiency benefit equivalent to 5 FTEs Mentored interns, fostering innovation and process improvements Published 3 training modules promoting vigilance and integrity Leveraged Power BI to design dynamic Dashboards, perform advanced data modelling, and create actionable insights to serve Hyper Care Clients and reporting
Education
Great Lakes Institute of Management
Postgraduate Degree, Finance and Marketing
St. Francis College for Women
Bachelor of Management Studies, Business Administration and Management, General
2018 — 2021
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