Pratik Susgoher

Shift Manager @Midlands Arts Centre

Birmingham, GB

Oversee day-to-day public-facing operations across café, retail, and live events, coordinating multidisciplinary teams to deliver seamless service. Lead shift briefings, scheduling, and handovers, ensuring staff alignment and clear communication across departments. Manage real-time issue resolution, escalating risks when necessary to maintain service continuity. Collaborate with kitchen, facilities, and events teams to prepare stock, signage, and campaign/event setups. Monitor compliance with health & safety regulations, maintain shift documentation, and ensure presentation standards and visitor experiences meet organisational expectations. This role has developed my organisational, stakeholder management, and problem-solving skills under high-pressure, high-footfall environments.

Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01

Higher Secondary School, Science

Pune University

Bachelor of Science - BS, Computer Science

Birmingham City University

Master's degree, Business Administration and Management, General