Pratik Shetty
- Role
- Senior Technical Support Analyst (Optum Acquired Docasap) at Optum
- Location
- Falls Church, VA, US
- LinkedIn followers
- 500 followers
About Pratik Shetty
A scrupulous analyst is some one who can be incorporated in everything from setting up an…
Experience
Senior Technical Support Analyst (Optum Acquired Docasap)
Feb 2021 — Present
Provide actionable technical insights to the clients by extracting the information from database using complex SQL queries via MySQL. • Analyze and interpret data to recognize trends and pattern for the clients. • Monitoring and working with new team members daily to maintain high quality support to our clients. • Using various UNIX commands to gather the required data. • Determine and resolve technical issues faced by the clients. • Working with the Product and Engineering team to further enhance the product and resolve the issues faced. • Identifying and working on improvements in the internal team processes to increase the productivity. • Closely working with critical clients to understand and meet their requirements daily.
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