Pratiksha S.
Pharmacy Professional | Passionate About Enhancing Medication Safety & Efficacy
- Role
- Analyst at eClerx
- Location
- Chandigarh, IN
- LinkedIn followers
- 500 followers
About Pratiksha S.
As a recent graduate with a Bachelor\'s degree in Pharmacy from Chandigarh University, I…
Experience
Analyst
Aug 2024 — Present · Chandigarh, IN
As an Analyst at EClerx, I specialized in delivering high-quality customer and technical support for global clients in a fast-paced, service-oriented environment. I was responsible for handling client inquiries, resolving technical issues, and ensuring customer satisfaction through effective communication and problem-solving.Provided end-to-end customer support via chat, email, and phone, ensuring timely and accurate resolution of client issues.Delivered technical assistance related to software/hardware tools, system navigation, and troubleshooting.Escalated unresolved issues to appropriate internal teams and followed up to ensure closure.Maintained detailed logs of customer interactions and resolutions in CRM systems.Worked collaboratively with cross-functional teams to improve service quality and support processes.
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