Pratiksha R.

WORK HISTORY

EDUCATION

ABOUT PRATIKSHA R.

Customer Success isn’t just a role — it’s a strategic growth engine.I\'m Pratiksha, a passionate Customer Success Manager with 6+ years of experience driving retention, growth, and advocacy in high-velocity environments. I specialize in building deep relationships, solving complex challenges, and turning customer needs into long-term business outcomes. What I Do:Manage a strong Book of Business with a focus on reducing churn and unlocking expansion opportunitiesDrive customer retention, product adoption, and renewalsHandle escalations with empathy and efficiency to ensure exceptional customer experiencesCollaborate cross-functionally (Product, Sales, Marketing) to turn feedback into feature enhancementsExecute strategies that boost customer advocacy and lifetime valueProactively engage with at-risk accounts and lead win-back efforts🧠 Core Skills:Customer Relationship Management | Strategic Planning | Value Selling | Conflict Resolution | Active Listening | Sales Collaboration | Team Leadership | CRM Tools (e.g, Salesforce, Gainsight, Salesloft, Groove, Tableau)I’m always exploring ways to bring more value to customers and grow with organizations that put customer centricity at the heart of strategy.Let’s connect or collaborate!