Pratiksha M.

About Pratiksha M.

Dedicated to identifying customer needs and delivering effective solutions to all problems, currently working as a Support Analyst at Cognizant for Cargill Inc. My experiences so far have helped in hone my communication skills, leadership, team management, exposure to working under pressure with seasoned professionals, and taking ownership wherever required.Furthermore, I am a seasoned professional in IT Service Management, specializing in ITIL practices, incident management, and problem and change management. I am adept at utilizing the BMC Remedy tool for efficient query resolution and delivering comprehensive end-to-end solutions to the global customer base. I excel in establishing and maintaining service level agreements (SLAs) and ensuring customer satisfaction through effective customer management.

Experience

1. Aws Cloud Support Analyst

   Cognizant

   Jan 2022 — Present

   Deploying and managing AWS services like EC2 instances, Load Balancers, S3, IAM, CloudWatch, Auto Scaling, and VPC-Creating EC2 instances with various OS and instance types based on workload-Setting up load balancers, IAM users, groups, roles, and permissions-Hosting static websites, applications, and media on S3-Setting up cloud monitoring using CloudWatch-Performing site-to-site VPN using Virtual Private Cloud-Troubleshooting, monitoring, and resolving issues related to AWS infrastructure and services-Conducting root cause analysis and implementing corrective measures-Creating operational documentation, including runbooks and SOPs-Experience in ITSM, ITIL, and Change management processes.

Education

• Savitribai Phule Pune University

  Bachelor of Engineering, Electrical and Electronics Engineering

  2017 — 2021