Pratiksha Kadam
Assistant Manager at Deloitte | ITSM | Custom Application | HRSD | Rest API Integration | ITOM | | Certified System Administrator |
- Role
- Assistant Manager at Deloitte
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pratiksha Kadam
Experienced ServiceNow consultant with a -Proven track record in elevating ITSM, Crafting innovative Custom Application, Optimizing ITBM solutions, Seamlessly integrating diverse systems, HRSD and ITOM.Successfully achieved CSA for marking a pinnacle of achievement and expertise in ServiceNow.Technical Skills-Hands on experience in ITSM Modules like Incident, Problem, Change Management and Service Catalogs-Specialized in the configuration of Flows,workflows, catalog items, notifications, Record Producer,Widget and Portal-Proficient in creating and customizing client scripts, business rules, Script Include, UI Policies,UI Actions,Events,Inbound Actions,SLA,notifications, reports, Dashboards,ACLs-Hands on experience in Now Mobile,Mobile Agent,Virtual Agent,Advanced Work Assignment, Walk-up and Agent Workspace-Experienced in using Data Sources, Transform Maps, Import Sets, and field mapping to import and transform data in ServiceNow-Configured integrations with third-party applications using REST API for enhanced functionality-Proficient in using update sets for smooth and consistent migration of changes-Used both server side and client-side Glide APIs in scripting to enhanced user experience-Hands-on experience utilizing HTML, CSS, and JavaScript for tailored ServiceNow solutions.ServiceNow Certifications- Certified System Administration -Micro Certification:Service Portal- Micro-Certification : Automated Test Framework-Micro Certification: Predictive Intelligence - Micro-Certification :Virtual Agent- Micro-Certification :Flow Designer-Micro Certification: Integration HubI am passionate about leveraging technology to drive innovation, optimize processes, and enhance user experiences. I\'m constantly seeking opportunities to expand my knowledge, tackle new challenges, and contribute to projects that make a meaningful impact. If you\'re interested in collaborating or discussing exciting tech initiatives, feel free to reach out!
Experience
Assistant Manager
May 2024 — Present · IN
Education
Rajendra Mane College of Engineering & Technology
Bachelor of Technology - BTech
2017 — 2021
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