Pratiksha Barman
Process Manager |Team lead |Sr. Business Analyst (ServiceNow) | Agile Scrum Master | ITIL
- Role
- Process Manager at Capgemini
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Pratiksha Barman
Results-driven ITIL Expert with over 8.7 years of extensive experience in IT Service Management (ITSM), specializing in process design, transition, and transformation for global clients. Proven track record in conducting ITIL- based gap assessments, defining strategic roadmaps, and implementing best-practice frameworks to enhance service delivery and governance. Adept at ServiceNow consulting, process optimization, and aligning ITSM processes with business objectives and contractual SLAs while leading Transition & Transformation projects to ensure seamless end-to-end service delivery. Recognized for strong leadership in automation initiatives and mentoring teams to achieve operational excellence, complemented by a commitment to integrity, reliability, and collaboration in dynamic environments.
Experience
Process Manager
Jun 2025 — Present · Pune, IN
Education
Shrimanta Shankar Academy, Guwahati
High School Diploma
Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)
Bachelor of Engineering, Computer Engineering
Bapurao Deshmukh College of Engineering
Bachelor's degree, computer engineering
2012 — 2016
HAPPY CHILD MODEL SCHOOL
High School Diploma
Happy Child High School
High School Leaving Certificate
1998 — 2010
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