Pratik Kotian

About Pratik Kotian

I am a technology leader with over a decade of experience driving innovation in Natural Language Processing (NLP) and Artificial Intelligence (AI). My expertise spans Generative AI, Large Language Models (LLMs), and advanced ecosystems such as Hugging Face, LangChain, GPT4, and LLAMA.Throughout my career, I have led the design and delivery of transformative AI solutions that bridge language intelligence with business strategy. I focus on translating complex AI capabilities into scalable, real-world applications that enhance customer experience, improve efficiency, and unlock new value streams.My leadership philosophy centers on innovation through execution — fostering collaboration across technical and business teams to move from proof-of-concept to production at scale. I am deeply committed to shaping the next wave of language-driven AI systems and mentoring teams to build solutions that are ethical, explainable, and impactful.As the AI landscape evolves, I aim to continue leading initiatives that redefine how organizations use language technology to think, decide, and grow.

Experience

1. Manager of Artificial Intelligence

   Deloitte

   Mar 2024 — Present · Mumbai, IN

   Led the end-to-end delivery of a multi-RAG solution for Dell, managing cross-functional teams and aligning with client stakeholders on requirements. Oversaw the technical architecture, integration of SQL data sources and PDF document parsing, and established governance frameworks. This initiative delivered a 35% reduction in query resolution time and significantly improved enterprise data accessibility.2. Directed the migration program for Bupa’s Customer Service transformation from Genesys to Amazon Connect. Coordinated with product owners, infrastructure teams, and external vendors while defining the target architecture. Managed risks, dependencies, and resource planning to ensure smooth transition, resulting in a 40% increase in response efficiency and reduced system downtime.3. Provided architectural direction and people leadership for Westpac Bank Australia by working with senior management to define technology roadmaps and business-aligned strategies. Guided engineering teams with best practices, optimized delivery workflows, and created alignment mechanisms across business units, driving a 30% improvement in productivity and strategic execution.4. Managed the development and deployment of an Agentic AI Customer Support Bot for Axis Bank, balancing technical design with stakeholder priorities. Oversaw delivery timelines, ensured regulatory compliance, and directed integration with existing systems. This resulted in a 45% improvement in first-contact resolution rates and boosted customer satisfaction scores.

Education

• Sinhagad Technical Education Society'S College Of Engineering

  Bachelor of Engineering (BEng), Electronics and TeleCommunications Engineering

  2011 — 2015

• Activeloop

  Building Applications powered by LLM

• upGrad

  Post Graduate Certification in Natural Language Processing

• upGrad.com

  PG Certification from IIIT Bangalore, Machine Learning and Natural Language Processing

  2019 — 2019

• Sinhgad Institute of Technology Lonavala Campus

  B.E(Electronics and Telecommunication)

  2015 — 2015

• GreyAtom

  Full Stack Data Science Engineering, Machine Learning

  2017 — 2018

Skills

• Machine Learning
• Programming
• Matlab
• Nltk
• C++
• Soapui
• Javascript
• Assembly Language
• Loopback
• Selenium Testing
• Database Development
• Mongodb
• Numpy
• Embedded C
• Windows
• Data Modeling
• Proteus
• Python
• Microcontrollers
• Sql
• Java
• Arduino
• Selenium Webdriver
• Hp Quality Center
• Node.js
• Databases
• Electronics
• Big Data
• Spacy
• Multisim
• Microsoft Office
• Pandas
• Data Analysis
• Digital Electronics
• Natural Language Processing
• Embedded Systems
• Data Science