Pratik Dubey
Customer Support Executive at PANalytical(formerly Philips Analytical)
- Role
- Customer Support Executive at Malvern Panalytical
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pratik Dubey
An experienced professional in the field of customer support with strong technical and…
Experience
Customer Support Executive
Nov 2013 — Present · Hyderabad, IN
Overall responsible for pre-installation, installation, preventive maintenance & comprehensive maintenance.•Worked with different XRD (Empyrean, X-pert etc.) & XRF(Axios, Magix etc.).•Overall responsible for LCM business for the products.•Responsible for high end negotiation with the customers.•Overall responsible for AMC & CMC business.•Overall responsible for spares & consumables management.•Responsible for the training of the installed product & application to the customer.
Education
SRM University,Chennai,India
B.Tech, Biomedical Engineering
2007 — 2011
Shri Gopal Inter College,Auraiya,Uttar Pradesh,India[12th Grade]
12th Grade, PCM
2004 — 2006
Shri Gopal Inter College,Auraiya,Uttar Pradesh,India[10th Grade]
10th Grade, Science,Mathematics,Hindi,English,Sanskrit
2003 — 2004
Skills
- Software Development
- Dicom
- Java(J2ee)
- Problem Solving
- Keil
- Image Processing
- Hardware Diagnostics
- Electronics
- Ultrasound
- Team Leadership
- Sbdart
- Staff Development
- Javascript
- Project Management
- Product Launch
- Signal Processing
- Troubleshooting
- Good Analytical & Problem Solving Capability
- Mysql
- Linux
- Medical Imaging
- Healthcare
- Business Development
- Oracle Discoverer 10g
- C/C++
- Programming
- R&D
- Mri
- Engineering
- Lifesciences
- Ni Labview
- C++
- Research
- X-Ray
- Php
- Microcontrollers
- Labview
- Html Scripting
- Html
- Capacity to Understand the QA Processes
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