Pratik Varma

Experience

1. Senior Technical Account Manager

   Hilti India

   Nov 2022 — Present · Mumbai, IN

   Developing and executing account plans: responsible for developing and executing account plans for designated accounts. This includes identifying customer needs, developing solutions, and presenting proposals to customers.2. Building and maintaining relationships: responsible for building and maintaining relationships with key stakeholders in the designated accounts. This includes developing a deep understanding of the customer\'s business, identifying opportunities for growth, and building rapport with decision-makers.3. Maximizing revenue growth: responsible for driving revenue growth within designated accounts by expanding Hilti\'s product and service offerings. This includes identifying cross-selling and upselling opportunities, promoting new products, and developing pricing strategies.4. Providing technical support: responsible for providing technical support to customers, including training on Hilti\'s products and services, troubleshooting issues, and providing recommendations for product improvements.5. Managing projects: responsible for managing projects related to the designated accounts. This includes coordinating with internal teams to ensure project timelines are met, providing regular status updates to customers, and resolving any issues that arise during the project.6. Conducting market analysis: responsible for conducting market analysis to identify trends, market opportunities, and competitive threats. This includes staying up-to-date on industry news and developments, monitoring competitor activity, and analyzing customer feedback.