Pratik Patel
Healthcare Leader, Executive Level Relationships, Customer Success, Business Development, RFP & Proposal Management, Account Management, Client Service Delivery and, Program Management
- Role
- Senior Director of Provider Relations at Kare Rx Partners
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Pratik Patel
I am a Healthcare, Customer Success and Business Development professional with deep experience in leading account management and solution proposal management. My strengths include strategic planning, position customer centric solutions, service delivery and execution for $5M+ accounts. I have achieved the best solution lead award, customer satisfaction ratings above 95% and efficiency metrics above 90% and am interested in building business expansion, delivering client services, and improving client satisfaction in my next role.Bringing over 12 years of expertise in consulting and business analysis, I am a Healthcare leader skilled in designing and implementing complex, large-scale solutions for various healthcare programs. My aim is to assist healthcare organizations in achieving their strategic goals, expanding their businesses, and enhancing efficiency through innovative and compliant solutions. I collaborate with diverse teams to develop proposals and solutions ranging from $1M to $5M+, conducting thorough analyses and planning initiatives. My proven track record includes successfully leading numerous high-impact initiatives, consistently delivering value to stakeholders and customers.SELECTED ACHIEVEMENTS & HIGHLIGHTS<< Generated $5M in new revenue for the organization by identifying an opportunity with a top healthcare blue plan and taking the lead on pursuit.<< Created and rolled out new processes and procedures across the enterprise for Testing Center of Excellence (TCOE), generating $1M+ revenue and improving customer satisfaction levels to 90%+.<< Supervised and provided guidance to a team of eight consultants in establishing the new \"Project Consultant Center of Excellence\" department at a top Blue Plan. This initiative standardized various internal portfolio management and requirements processes utilizing the best practices<< Created and delivered over 60 proposals valued between $1M and $30M, aligning with client executive team\'s goals. Established strategic roadmaps and governance structures to gain stakeholder buy-in and support for multi-year program initiatives.<< Acknowledged as the foremost \"Solution Lead\" among 40+ peers by the Blue Plan and provided peer coaching.SKILLS & EXPERTISE:Business Expansion | Client Services Delivery | Account Management | C-level Relationships | Executive Decision-Making | Team Leadership & Management | Coaching / Mentoring / Training | RFP, Proposal & SOW Management | Continuous Process Improvement | Maximizing Customer Service | Service Level Agreements (SLA)
Experience
Senior Director of Provider Relations
Feb 2024 — Present
Education
University of Pittsburgh
Master's degree, Information Science/Studies
Visvesvaraya Technological University
Bachelor's degree, Information Science/Studies
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