Pratik Murkute
Service Operations | Business Management | CX | Eureka Forbes Limited |
- Role
- Area Head at Eureka Forbes Ltd
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pratik Murkute
Senior management Executive, accelerating Business Growth orchestrating Successful turnarounds driving Revenues, Brand recognition and Profitability. Being an Entrepreneurial-minded, Versatile and Bottom-line oriented professional with 13 years of career experience in Eureka Forbes Limited, I showcased my successes in Building, Growing and Improving the Profitability, Performance and Value of the company. Throughout my stints, I have gained a breadth of experience in multiple business functions in the consumer goods industry combined with the exceptional capabilities of easily developing relationships and interfacing with all intermediaries. Progressed through promotions and currently working as a South, Central & Western Mumbai -Service Head, I am recognized as a person with high perspective and proven strengths in anticipating, identifying and quickly implementing solutions to halt potential problem before they arise. I have turned around South Mumbai operations from the brink of failure to achieve an optimal increase in annual service and 22% improvement in gross profit in less than a year. Served as a driving force behind the growth and success of the venture that created a regional footprint with its invention, development, marketing, promotion, distribution and intangible customer service. Spearheading an impressive track record of increasing the TAT by 32%, reducing escalations to about 90%, Converted Net Promoter Score from -28 to +72 YTD, hiring and training over 500+ service Engineers. As a highly-motivated customer service professional with strong leadership and communication skill sets, I consistently received positive performance evaluations and recognition from the management.For further discussion, I can be reached at p••••••••@gmail.com
Experience
Area Head
Apr 2021 — Present · Mumbai, IN
Selected under new concept of Area Heads as an Area head for South, Central, Western Mumbai handling Team of 40 Service Franchisees, 8 Area Service Officers, 350+ Service Engineers and Sales Professional Team. • Delivered 102% YTD Budget achievement with revenue of Rs. 30+ Crore in FY 2021-22 with Cumulative +62 NPS in Complaint and Preventive Maintainance Touchpoint and +90% Service request TAT YTD in 24 hours.• Drived and implemented 1 Hour TAT for Products category new concept with 61%+ TAT in 1 Hour Service and 90%+ consistently in 24 Hrs in Mumbai • Successfully implemented Expansion of Performing Business Franchisee and deduction of Non- performers In Jan 2021. • Drived Digitilization process using TSA App for Complete Area as per updated Guidelines and EFL Digital revolution. • Successfully Implemented and Drived Microsoft D 365 with a Smooth transition from SAP across all CRCs. • Qualified for International EWOW Club at Europe.
Education
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Marketing
2017 — 2019
Vidyalankar Institute of Technology, Mumbai
Diploma in Electronics & Telecommunications, Electronics and Telecommunication
2007 — 2011
Sikkim Manipal University - Distance Education
Bachelor of Business Administration - BBA, Marketing
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