Pratik Majumder
Helping B2B Clients Grow @Samvyo | SaaS & PaaS Sales | Content That Converts | Lead Generation | Performance Marketing | Scalable Campaigns | Client Success
- Role
- Customer Success Lead at Centedge
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Pratik Majumder
CentEdge benefits from a dedicated Customer Success Lead with over four years of experience in SaaS and PaaS sales, customer engagement, and support. Driving the end-to-end lifecycle of Samvyo, the organization’s real-time engagement platform, they focus on go-to-market strategies, building client pipelines, and ensuring seamless onboarding and retention. By aligning product development with customer needs, they enable actionable improvements that foster long-term growth and satisfaction. Previously, they contributed to New Era Technology’s customer success efforts, honing expertise in client support and presales. Known for fostering collaboration across product, engineering, and design teams, they emphasize turning feedback into impactful outcomes. Passionate about building strong, sustainable client relationships, they create value by combining strategic insight with a customer-first mindset.
Experience
Customer Success Lead
Jul 2025 — Present · Bengaluru, IN
Leading the full lifecycle of Samvyo, our real-time support and engagement platform — from lead generation and sales to marketing, onboarding, and long-term customer success. I drive GTM strategy, build customer pipelines, and ensure seamless onboarding and support. Working cross-functionally with product, engineering, and design teams, I help align development with customer needs, while also turning feedback into actionable insights. Focused on building strong relationships that fuel retention, growth, and continuous improvement.
Education
West Bengal University of Technology, Kolkata
Bachelor’s Degree
2015 — 2018
West Bengal State Council Of Technical Education
Diploma
2011 — 2014
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