Pratik Kumar
Customer Success at Cisco | Ex-Freshworks | 3x CS Award Winner | MBA in Marketing
- Role
- Customer Success Manager at Cisco
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Pratik Kumar
Pratik is a Customer Success enthusiast who believes keeping a tight grip on your current…
Experience
Customer Success Manager
Dec 2024 — Present · Bengaluru, IN
Managing a combined portfolio of Public Sector & MNC accounts based in ANZ Region • Leading Programs for ensuring Retention, Adoption and Growth across the region via Executive Stakeholder Alignment• Leading cross-functional collaboration Programs with sales, product and support teams to ensure Maximum CSAT scores and renewal rates• Leading Customer Onboarding initiatives across the region with excellent adoption and expansion results
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