Pratik Kumar

Customer Success at Cisco | Ex-Freshworks | 3x CS Award Winner | MBA in Marketing

Role
Customer Success Manager at Cisco
Location
Chennai, TN, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Pratik Kumar

Pratik is a Customer Success enthusiast who believes keeping a tight grip on your current…

Experience

  1. Customer Success Manager

    Cisco

    Dec 2024 — Present · Bengaluru, IN

    Managing a combined portfolio of Public Sector & MNC accounts based in ANZ Region • Leading Programs for ensuring Retention, Adoption and Growth across the region via Executive Stakeholder Alignment• Leading cross-functional collaboration Programs with sales, product and support teams to ensure Maximum CSAT scores and renewal rates• Leading Customer Onboarding initiatives across the region with excellent adoption and expansion results

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Pratik Kumar — Customer Success Manager at Cisco in Chennai, TN, IN | Unifers