Pratik Khandekar
Information Technology @ Deloitte | ServiceNow | Incident Management | SLA Management | Active Directory | Task Management | MS Office| Support operations|
- Role
- Information Technology Service Analyst at Deloitte
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Pratik Khandekar
With a BTech in Computer Engineering from Dr. Babasaheb Ambedkar Technological University…
Experience
Information Technology Service Analyst
Mar 2024 — Present · Mumbai, IN
Assessed client information security posture, identified control gaps, and supported development of mitigation plans toaddress risks.Supported implementation and monitoring of information security controls, including change management, incident management, access control, backup processes, and SLA performance.Handling Major incidents.Conducted internal and third-party vendor risk assessments, contributing to overall risk visibility and security compliance posture.Actively involved in IT audit functions including ticket audits, Email Aduit, report preparation, and maintaining team awareness on audit procedures, supporting transparency and operational accountability.Prepared SOC reports, participated in ticket audits, and regularly updated team on audit procedures, supporting transparency and accountability.Supported virtual meetings for audit reviews and stakeholder presentations via Zoom and Proficient in Microsoft Office Suite—creating audit-ready reports in Excel, crafting clear documentation in Word, building impactful PowerPoint presentations, and maintaining professional correspondence in Outlook.Facilitate and manage virtual meetings via Zoom and Microsoft Teams, providing technical assistance as neededResolved 90+ incidents weekly through multi-channel support (phone, chat, email, Teams), achieving 95% SLA adherence and ensuring minimal downtime.Analyzed Excel data to track SLA metrics, identify service trends, and generate insights for continuous improvement initiatives.Collaborate with technical teams to resolve escalated issues, contributing to overall operational successDelivered on-call support for critical business systems, Practiced strong email and communication etiquette using Outlook, maintaining professionalism in all client and teaminteractions.Delivered on-call support for business-critical systems, ensuring operational continuity in compliance with ITIL and internal control frameworks.
Education
MGM Polytechnic College
Master's Degree, Computer Engineering
PES College of Engineering, Mandya
Bachelor of Technology, Computer Engineering
Dr. Babasaheb Ambedkar Technological University
Bachelor of Technology - BTech, Computer Engineering
MGM Institute of polytechnic.
Computer diploma , Computer Technology/Computer Systems Technology
2016 — 2020
Shishu vikas mandir
Board certified
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