Pratik Jain

About Pratik Jain

Data-focused professional with experience in cloud environments and SaaS platforms, contributing to improved system performance and operational efficiency in production environments.Skilled in SQL, Power BI, and data analysis, with hands-on experience in working with large datasets to identify trends and resolve data issues. Contributed to building reports and dashboards that improved reporting efficiency by 20–30% and enabled faster decision-making.Worked with Azure-based environments to monitor and optimize cloud infrastructure, helping reduce system downtime by 10–15% and improve overall resource utilization. Automated routine tasks and workflows, resulting in a 25% reduction in manual effort and improved response time.Experienced in troubleshooting data and system issues, performing root cause analysis, and collaborating with cross-functional teams to resolve incidents. Helped improve system reliability and reduce recurring issues by 15–20%.Currently focused on advancing into Data Engineering and Power BI development, aiming to build scalable data pipelines, high-performance dashboards, and cloud-based analytics solutions that drive measurable business impact.

Experience

1. Client Support Specialist- Data Support Reporting Saas Analytics Sql

   Brightly Software

   Mar 2026 — Present · Noida, IN

   Supported clients using a cloud-based SaaS platform, focusing on data and reporting issues- Investigated and resolved data discrepancies using SQL and backend tools-Assisted in building and validating reports and dashboards for client use cases-Worked with internal teams to troubleshoot data pipeline and reporting issues-Analyzed customer data to identify trends, anomalies, and optimization opportunities- Helped in data migration and validation during onboarding

Education

• LNCT Group of Colleges

  Bachelor of Technology - BTech, Electronics and Communications Engineering

  2019 — 2023