Pratik J.
Senior Analyst | HCLTech
- Role
- Senior Analyst at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Pratik J.
Cloud Operations Engineer with 7+ years of total IT experience and 4+ years of hands-on cloud and infrastructure operations exposure in enterprise environments. Currently working as a Senior Analyst at HCL Technologies, supporting a US-based global hospitality client (Marriott Vacations Worldwide) in a 24×7 production environment. Strong experience in Microsoft Azure operations, including VM monitoring, Azure AD access management, Azure Monitor, and backup monitoring. Proficient in Active Directory administration, Windows Server troubleshooting, and endpoint management using Microsoft Intune. Hands-on experience with Splunk and SolarWinds for infrastructure monitoring, alert handling, and incident response. Well-versed in ITIL processes, handling P1–P4 incidents, SLA management, change coordination, and root cause analysis. Proven ability to work in high-availability environments, collaborate with cross-functional teams, and maintain service reliability.
Experience
Senior Analyst
Nov 2023 — Present · Nagpur, IN
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
Master of Business Administration - MBA, Business Administration and Management, General
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