Pratik Gaokar

About Pratik Gaokar

Pratik is a seasoned professional with a wealth of experience in the field of customer success, specializing in helping clients derive maximum value from SaaS-based digital solutions. His true expertise and passion lie in delivering exceptional outcomes for customers. During his previous stints at Salesforce, Aviso AI, Pratik achieved remarkable feats by ensuring the success of some of the largest Indian & Global customers in his portfolio, leaving a profound and lasting impact on their businesses. Prior to his successful career in customer success, Pratik held the role of a Digital Product Manager, where he played a vital role in transforming various technology platforms into technology-enabled/led solutions. He ingrained the principles of Agility, Platform Thinking, Data Strategy, and Integration at the core of these projects. During this phase, Pratik\'s contributions included the successful implementation of Salesforce CRM for one of India\'s largest Private Wealth Management firms, overseeing the establishment of their Wealth Management core platform. Furthermore, he spearheaded the implementation of an Aadhar-based digital payments platform and the digitization of Micro lending products, making a significant positive impact on the lives of individuals in rural areas through the power of technology. Beyond his love for software and technology, Pratik possesses a profound interest in understanding human behavior. He is certified as a Scrum Master, Product Owner, Change Management Professional, and Neuro-Linguistic Programming (NLP) Professional, reflecting his commitment to personal and professional growth.

Experience

1. Success Architect

   ServiceNow

   Dec 2023 — Present · Mumbai, IN

Education

• Dwarkadas J. Sanghvi College of Engineering

  Bachelor of Engineering (B.E.)

  2007 — 2011

• Indian Institute of Management Kashipur

  PGDM

  2013 — 2015