Pratik Doshi
Associate Director - Customer Experience Platform Sales Specialist - Cis @Tata Communications
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WORK HISTORY
Associate Director - Customer Experience Platform Sales Specialist - Cis @Tata Communications
Toronto, ON, CA
In this strategic position, I work closely with large enterprises to elevate their customer experience frameworks through the implementation of advanced contact center solutions. By leveraging cutting-edge technologies such as artificial intelligence, omnichannel communication systems, and scalable cloud platforms, I aim to drive enhanced customer satisfaction, operational efficiency, and measurable business growth.As a CX expert, my team and I collaborate with customers, our internal technical, delivery and cross functional teams, and industry leaders like Genesys, Cisco, Amazon and more to set new benchmarks in customer engagement and operational excellence. My focus is on creating seamless, efficient processes that align with business goals while delivering exceptional customer experiences.
EDUCATION
KJ Somaiya College of Engineering, Vidyavihar
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
SKILLS
ABOUT PRATIK DOSHI
I am a dynamic & successful Strategic Sales professional specializing in SaaS based communication services. I tailor cloud-based technology solutions for small companies to large Fortune 500 Enterprises. My passion for solving business critical issues for my customers so that they can effectively improve their customer and user experience (CX & EX) helps me build long lasting partnerships globally. I have several years of experience in the IT and cloud Telecommunications space and appreciate seeing the evolution of technology that continues to grow unifying the way people communicate around the world. I am skilled with Business Development and Product Management skills in SaaS, Cloud Communication, Collaboration and Video Conferencing solutions, Voice over IP (VoIP), & Cloud Services industry. Strong Media and communication professional with a Bachelor of Engineering (B.E.) focused in Electronics Engineering from University of Mumbai.
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